Support is offered on a fixed term or time and material basis. These include first line, telephonic and on-site support. Services can also include the maintenance of the database and application server environments. Support is also available to do roll-outs of new versions of ARCHIBUS, later identified integration etc.
ARCHIBUS Solution Centres South Africa offers a wide range standard Service Level Agreements (SLA’s) that will ensure professional support and feedback based on your specific needs.
In addition to the standard support actions, ASCZA will tailor-make your SLA to suit all your needs, including the following:
• Software installation checks
• Database Integrity Checks
• Schema Integrity Checks
• Database Audits
• Functional Data and System Audits
For further information, please contact either