Support
How can we help you?
Have any issue that you need resolved?
ARCHIBUS Solution Centres South Africa staff is ready to help you get answers to your questions; whether you are here because of an issue or here to learn something new. Find the RIGHT option for you below;

Customers with an existing Service Level Agreement can;

E-mail Support:
arcsupport@ascza.co.za 

Telephonic Support:
Annelie Wessels – Client Services & Support
+ 27 82 494 6233

Support is offered on a fixed term or time and material basis. These include first line, telephonic and on-site support. Services can also include the maintenance of the database and application server environments. Support is also available to do roll-outs of new versions of ARCHIBUS, later identified integration etc.

ARCHIBUS Solution Centres South Africa offers a wide range standard Service Level Agreements (SLA’s) that will ensure professional support and feedback based on your specific needs.

In addition to the standard support actions, ASCZA will tailor-make your SLA to suit all your needs, including the following:

• Software installation checks
• Database Integrity Checks
• Schema Integrity Checks
• Database Audits
• Functional Data and System Audits

For further information, please contact either
annelie@ascza.co.za or debbie@ascza.co.za 

The development team is skilled to handle all client specific software requirements from customisation on input fields and reports, to client specific development and or integration to 3rd party software. A full development cycle method is used from architecture, design specification, development, qualification, testing and user acceptance.

For further information, please contact debbie@ascza.co.za

ASCZA is also offering an off-site hosting service at Vodacom Business- Approved Hosting Service Provider by ARCHIBUS INC. This provides the client with infrastructure to use the selected ARCHIBUS applications without the need for on-site resources (hardware/ software/ people) to ensure a stable environment.

For further information, please contact either
annelie@ascza.co.za or debbie@ascza.co.za 

 
 
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